Kolkata | Orissa | Jamshedpur | Pune
contact@surflextechnology.in

Gen AI Based Assistant

Revolutionizing Customer Engagement

Key Challenges

  • Long wait time leads to frustration and lost opportunities
  • High operational cost
  • Repeated questions
  • Demand for 24/7 personalized customer support is rising
  • Language limitation

Key Features

  • 24/7 Operations & high Scalability (10,000+ calls simultaneously)
  • Near zero customer wait time
  • Text, Voice, email Integration – Product enquiry, warranty claim, service request & more
  • Outreach to customer - maintenance reminder, warranty renewal, service update
  • Multilingual Support & Contextual Recall
  • Text & Voice Communication
  • Real-time Data Integration with CRM and other systems
  • Reduced Operational Costs (70-75%)
  • Admin dashboard with data-driven Insights
  • Improved Customer Satisfaction (~25%)

Technology Stack

  • AWS Platform with Bedrock, Dynamo DB, API gateways, S3 Storage
  • AI & NLP Framework for human-like interactions
  • WhatsApp Business AI for secure messaging
  • End-to-End Encryption & Compliance
  • Real-Time Analytics

Use Cases

Intelligent Chatbot

Provide immediate, accurate answers to common customer questions on your website

SMS Promotions

Personalized promotions for cart abandonment and customer re-engagement

Appointment Scheduling

Multi-channel appointment booking with automated reminders

Ticket Management

Automated support ticket categorization and prioritization

WhatsApp Support

AI-powered chatbot for instant customer support and loyalty management

Re-Engagement

Cross-channel campaign to re-engage inactive customers

Voice Recognition

Intelligent call routing and voice recognition for improved efficiency

Sales Call Analysis

AI analysis of sales calls for insights and follow-up actions

Dynamic Discounts

Personalized discount codes based on browsing behavior

Product Recommendations

Chatbot-driven personalized product suggestions

CRM Integration

AI-assisted upsell/cross-sell recommendations

Sentiment Analysis

Immediate escalation of negative feedback across channels

Get Your Free Demo Today!

Connect With Us

+91-9831410498

contact@surflextechnology.in